SMS Terms and Conditions

Effective Date: January 1, 2026

By opting in to receive SMS messages from Grand Avenue Dental Care ("we," "us," "our"), you agree to the following terms and conditions:

1. SMS Messaging Service

By providing your phone number and opting in, you consent to receive SMS text messages from Grand Avenue Dental Care. These messages may include:

• Appointment reminders and confirmations
• Appointment scheduling and rescheduling notifications
• Treatment follow-up communications
• Office announcements and updates
• Billing and payment reminders
• Promotional offers and marketing messages
• General two-way communication regarding your dental care

Message frequency varies based on your appointment schedule and communication preferences.

2. Message Frequency

You will receive approximately 2-8 messages per month, depending on your scheduled appointments and selected communication preferences. Message frequency may vary.

3. Message and Data Rates

Message and data rates may apply based on your mobile carrier's terms and your wireless plan. Grand Avenue Dental Care is not responsible for any charges incurred from your wireless carrier.

4. Opt-In Consent

By providing your mobile phone number and agreeing to receive text messages, you expressly consent to receive recurring automated SMS messages from Grand Avenue Dental Care at the phone number provided. Consent is not a condition of purchasing any goods or services. You confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you are at least 18 years of age.

5. Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Calling our office at (262) 673-7826
• Notifying our front desk staff during your next visit

After you send STOP, we will send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Grand Avenue Dental Care. If you wish to opt back in, you may do so by contacting our office or signing up again through our website or in-office forms.

6. Help and Support

For assistance or questions about our SMS messaging program:

• Reply HELP to any text message for support information
• Call us at (262) 673-7826
• Email us through our website contact form
• Visit our office at Grand Avenue Dental Care in Hartford, Wisconsin

7. Privacy Policy

Your personal information, including your phone number, will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile phone number or any personal information with third parties for marketing purposes. Your information is used solely for the purposes described in this agreement and to provide you with dental care services.

View our full Privacy Policy at: www.grandavedentalcare.com/privacy-policy

8. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Grand Avenue Dental Care is not responsible for any charges, errors, delays, or failures in SMS delivery caused by your wireless carrier, network issues, or third-party service providers.

9. Supported Carriers

SMS messaging is supported on most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and others. However, not all carriers support all message types, and delivery may vary.

10. Changes to Terms

Grand Avenue Dental Care reserves the right to modify these SMS Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued participation in our SMS messaging program after any changes constitutes your acceptance of the updated terms.

By opting in to our SMS program, you acknowledge that you have read, understand, and agree to these SMS Terms and Conditions.